Hostel Marabou Praha

Obchodní a Storno podmínky   1. Ceny a služby   Orientační ceny ubytování a případných dalších služeb jsou uvedeny v prezentačních materiálech ubytovatele (internetové stránky, prospekty, apod.). Pro zákazníka je však závazná ta cena, která je uvedena v ubytovacím poukazu (dále jen voucher). Pro rozsah smluvně sjednaných služeb a cen je závazný jejich rozpis ve voucheru. Ubytovatel je oprávněn v případech, které nemůže ovlivnit (např. zásah vyšší moci), změnit dohodnuté podmínky pobytu.   2. Zrušení pobytu zákazníkem   Zákazník je oprávněn zrušit objednávku kdykoliv před příjezdem. Zrušení pobytu vyžaduje písemnou elektronickou podobu (email s doručenkou) na adresu info@hostelmarabou.com. Rozhodující pro určení doby zrušení pobytu je datum a čas odeslání emailu.   Storno poplatky při zrušení pobytu:      48 hodin předcházejícího příjezdu - žádný storno poplatek    po 48 hodinách předcházejícího příjezdu - cena za první noc    při nedojezdu (nenastoupení na pobyt) - 100% z ceny objednaných služeb    při nástupu pobytu - 100% z ceny objednaných služeb. U větších skupin mohou být sjednány individuální storno poplatky. Ubytovatel nebude účtovat zákazníkovi výše uvedené storno poplatky, pokud nemohl čerpat sjednané služby z těchto důvodů: úmrtí v rodině, hospitalizace zákazníka nebo člena jeho rodiny, vážné onemocnění, povolávací rozkaz, živelná pohroma. Výše uvedené skutečnosti je zákazník povinen doložit písemným dokladem ubytovateli nejpozději do 3 dnů od jejich vzniku.   3. Platnost   Tyto obchodní a storno podmínky jsou nedílnou součástí objednávky ubytování.   Terms and conditions Terms conditions 1.The contract parties The contractual relationship between the visiting participants (“costumer”) and provider of accommodation Hostel Marabou Prague - Dvořák Roller spol. s r. o. (“landlord”) are governed by the Civil code and Commercial code statutes , adapted for the following comprehensive conditions. The landlord reserves the right to specify in its sales materials other conditions and information, which will take precedence over these conditions. 2. Prices and their changes Approximate prices for accommodation and any other services provided for the Czech citizens are published in the presentation materials of the landlord (webpages, leaflets, etc.). The costumer however, is bound only by a confirmed price stated on a reservation slip or in an e-mail offer (“the voucher”). 3. Services, changes in agreed services and prices The range of services and prices contracted is bound by the listing in the voucher. Any information given in presentation materials is for guidance only and has no bearing on the content of the contract agreed between customer and the landlord. The landlord is entitled to change the agreed parameters of his services in circumstances beyond his control (such as “act of God”). The landlord is obligated to inform the customer of any such changes without delay, by the latest in 7 days before the commencement of the agreed services. Should he not agree to such changes, the costumer is entitled to withdraw from the contract. Herewith the costumer shall receive back the whole sum of money already rendered.      The costumer is not by default entitled to any other rights of compensation. 4. Costumer cancelled the reservation, changes of the reservation, alternative guests The customer has the right to cancel the contract with the hotel any time before arriving. The cancellation should be in writing (electronic form with conformation is acceptable). The time of cancellation is determined by the date and time when letter of cancellation was received (this is determined by the email confirmation). The cancellation fee is counted for each person:  4 or more days before the first service price for first night 72 to 24 hours before the first service 50% of the price of the ordered services or the price for the first night (whatever is the highest) In the case of “no show” or in the case of cancellation on the day of arrival 100% of the price of the ordered services In the case of larger groups (over 10 people) an individual cancellation can be discussed. The provider of accommodation (“the landlord”) will not charge the cancellation fee in the following circumstances: family bereavement, hospitalization of the costumer or a family member, serious illness, military call up, disaster. For the previous reasons the costumer has to provide proof within 3 days of the event. If the costumer cancels the reservation for the previous reasons the provider of accommodation (“the landlord”) will count only 10% of the ordered services and real expenses incurred. The calculated client refund should by returned to the client within 30 days of the cancellation. 5. In the case of the cancellation by the provider of accommodation (“the landlord”) The provider of accommodation (“the landlord”) has the right to cancel the reservation in the case when the reservation is in difficulties or threats, or in the case of unexpected circumstances. The provider of accommodation (“the landlord”) is obliged to inform the costumer about the reservation cancellation without any delay, not later than 7 day before the first service is due. In this case the costumer will receive a full refund without delay. The costumer has no more rights to a refund 6. Complaint The costumer should inform the hotel about any complaints without delay. In the case of a complaint the costumer should assert his rights without delay during his stay, to help resolve the problems. If the costumer does not assert his rights without delay, his rights to refund or later damages will be limited, which would not happen if he had reported the problem without delay. 7. Validity This “General conditions” are valid for the costumers in: Hostel Marabou Prague Koněvova 738/55 Praha 130 00 CZECH REPUBLIC   They are valid from 1.10.2008 and come into operation by the costumer signature or by the costumer sending an electronic reservation request.